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  • Shep Hyken - Success Tools For The Speaking Business

Shep Hyken - Success Tools For The Speaking Business

  • 08/09/2014
  • 8:30 AM - 11:30 AM
  • Pooks Hill Marriott, Bethesda, MD

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SUCCESS TOOLS FOR THE SPEAKING BUSINESS

Are you a successful speaker who could use new insights to attract more clients? Or are you a newer speaker looking to jump start your business?

Shep Hyken, the new NSA president, will share the tools he uses to stay focused to run a successful business.


Learn the top ten ways to use social media to get more clients and sell more product!


This event features The Quarterly Focus™ that Shep claims is “The Tool That Changed My Life.” No theory, just hands-on relevant experience with a focus on customer service, customer loyalty, internal service and customer relations. Get ready for a high-energy presentation! Shep combines important information with entertainment (humor and magic) to create an exciting program for his audiences.


SHEP HYKEN KNOWS THE SECRETS
to successful customer engagement


Don’t miss this session demonstrating today's most effective client engagement techniques.

Each person will receive an extensive 27 page handout that includes all of the details that Shep uses to:

  • Set goals.
  • Track progress.
  • Stay in touch with clients.
  • ... and more!


Shep is a customer service EXPERT.


He’ll share how he has used the Internet and social media to position himself as a thought leader and expert in his industry. As usual, Shep will hold nothing back. He only speaks from experience. He'll tell you what has worked and hasn't worked. Shep encourages questions throughout, making this more of a conversation than a formal presentation. This is a fast-paced, content-filled program that is appropriate for speakers, authors and thought leaders at all levels.


MEET A TOP PROFESSIONAL SPEAKER AND BESTSELLING AUTHOR.


Shep Hyken
 is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!

 Shep Hyken will be speaking August 9th, 2014 with NSA-DC at the Pooks Hill Marriott, Bethesda, MD.

7:30 Registration, Networking, Breakfast
8:30-11:30 Program

DON'T MISS IT

Come join us!
Bethesda Marriott 
5151 Pooks Hill Rd
Bethesda, Maryland
(301) 897-9400 
from
7:30-11:30AM.
Get Directions

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The National Speakers Association (NSA) is the leading organization for professional speakers. Since 1973, NSA has provided resources and education designed to advance the skills, integrity and value of its members and speaking profession.

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